For families
Support that lets people live with dignity in the place they call home.
Compassionate, professional support for seniors and persons with disabilities across the Greater Toronto Area — delivered by caregivers you meet before care begins.
- Introductions arranged before care begins
- Meet firstIntroductions arranged before care begins
- A fully briefed substitute if your caregiver is unwell
- ContinuityA fully briefed substitute if your caregiver is unwell
- Criminal background checks and verified references
- ScreenedCriminal background checks and verified references
- Support available around the clock
- 24/7Support available around the clock
Our commitment
FILICARE Services Inc. is committed to providing professional, individualized and dependable care grounded in compassion, respect, accountability and excellence. We partner with individuals, families and care teams to deliver responsive support tailored to each client's needs, preferences and goals — helping people remain safe, comfortable and empowered in their own homes.
Our commitment extends beyond providing care. We strive to build trusted relationships, strengthen family confidence, and create meaningful outcomes for the people and communities we serve.
We envision a future where seniors and persons with disabilities can access trusted, high-quality support that enables them to live with dignity, independence, security and purpose in the place they call home.
What we provide
Everything home support covers
Organised around what you need rather than how our teams are structured. Every item below can be scoped, scheduled and reported on.
Personal care
Dignified, hands-on support with the things that get harder first.
Bathing, grooming and dressing
Respectful personal care delivered at the client's pace, with same-gender caregivers available on request and careful attention to skin and mobility.
Toileting and continence support
Discreet assistance, incontinence product management, and bathroom safety set-up including grab bars and non-slip mats.
Mobility and fall prevention
Assisted walking, transfers with gait belt, wheelchair and walker support, and a room-by-room safety review completed early in the care plan.
Medication reminders
Prompting and observation against a written schedule, with a same-day call to your coordinator if a dose is refused or missed.
Household management
We carry the weight of daily routines so the household keeps running.
Light housekeeping
Care-adjacent household work: dishes, laundry, linen changes, tidying, and sanitizing high-touch surfaces in the client's rooms.
Meal preparation
Cooking to dietary instruction — diabetic, low-sodium, soft or puréed textures — plus gentle encouragement with hydration.
Running essential errands
Pharmacy pick-ups, grocery shopping, banking assistance and household supplies, tailored to what your family actually needs.
Accompanying and transport
Getting to medical appointments, day programs, places of worship and community activities — with someone who knows the client well.
Companionship and specialized support
Genuine human connection, and trained support for complex needs.
Companionship
Conversation, hobbies, card games, walks and outings. Isolation is a real risk to health, and company is part of the care plan — not an afterthought.
Dementia and Alzheimer's support
Caregivers trained in validation and redirection, consistent routines, and clear protocols for wandering and sundowning risk.
Support for persons with disabilities
Adults and young people living with physical, intellectual or developmental disabilities: personal care, community participation and skill building.
Recovery after hospital discharge
Care can begin the day your family member comes home. Observation, appointment accompaniment and a check-in call in the first 72 hours.
Respite for family caregivers
Planned or short-notice relief so a spouse or adult child can rest, travel, or simply have a Wednesday evening back.
Overnight and 24-hour care
Consistent overnight presence or a rotating team around the clock, arranged around the client's routine rather than a shift pattern.
How it works
Four steps, and you know exactly what happens at each one.
No proposal theatre and no vague onboarding. This is the sequence from your first call to steady-state service.
- 01
A conversation, not a sales call
Tell us what is happening at home. We listen to the whole situation — the diagnosis, the routine, the family dynamics — before we talk about hours.
- 02
Free in-home assessment
A coordinator visits the home, walks it for safety risks, and writes an individualized care plan in plain language with the hours and tasks set out clearly.
- 03
You meet your caregiver
We arrange introductions so you and your family are completely comfortable with the person coming into your home. You choose, not us.
- 04
Care begins — and continues
The coordinator stays on your case. Visits are documented, the plan is reviewed regularly, and if your caregiver is unavailable a fully briefed substitute steps in.
What clients tell us this changes
- Families confident that someone trained is with the person they love
- Routines that protect independence rather than eroding it
- Continuity — the same familiar face, and a proper handover when it cannot be
- One coordinator and one phone number instead of several agencies
Next step
Start with a conversation, not a contract.
The in-home assessment is free, takes about an hour, and obliges you to nothing. Families regularly tell us it is the first time someone has sat down and explained the options properly.
Prefer to talk it through?
Care and cleaning crews available 24/7 · Office calls every day, 0900–1700 hrs ET. Care and cleaning crews are available around the clock, including nights, weekends and holidays.
Questions
The things people ask us about home support.
Answered properly, including the parts most providers would rather handle over the phone.
Because care is first, our vetting process is exhaustive. Every professional undergoes strict criminal background checks, reference verifications, and empathetic capability assessments — we evaluate how someone behaves with a person who needs patience, not only whether they hold the certificate.
We guarantee continuity of care. If your dedicated professional is unavailable, we will seamlessly introduce a fully briefed, equally qualified substitute so your routine is never disrupted. You are told who is coming and why.
We carry the weight of daily routines, including light housekeeping, meal preparation, medication reminders and running essential errands — all tailored to your family's needs rather than a fixed checklist.
Yes. We believe a strong personal connection is vital, so we arrange introductions to make sure you and your family are completely comfortable with your support professional before care begins.
Privately hired personal support is paid directly by the family or through an insurance benefit. Some clients also receive publicly funded personal support hours arranged through their local Home and Community Care Support Services office, or support funded through programs such as Passport for adults with developmental disabilities or Veterans Affairs Canada. FILICARE provides the privately arranged service and is happy to work alongside any publicly funded hours you already receive — tell your coordinator what you have and we will build the plan around it.
Our personal and home support service is non-medical and is delivered by personal support workers and trained caregivers. It covers personal care, household management, companionship, medication reminders and mobility support. Where a client needs clinical care — wound care, injections, catheter management — that is provided by a nurse under a physician's or nurse practitioner's direction, and we coordinate with your home care nurse or community care team rather than duplicating their work.
Because for many clients these are one problem. A retirement residence needs residents supported, corridors cleaned and a night shift covered — and often buys that from three vendors with three invoices and three different standards. FILICARE brings professional expertise, dependable service and personal care across all three, united by the same commitment: to serve people and organizations with professionalism, respect, integrity and care.
Across the Greater Toronto Area — Toronto, North York, Scarborough, Etobicoke, East York, and the surrounding regions of Peel, York, Durham and Halton. Our office is at 365A Wilson Avenue, Suite 207, North York, ON M3H 1T3. For multi-site programmes outside the GTA, call us and we will tell you honestly whether we can serve you.
Yes. Comprehensive liability insurance and WSIB coverage are standard for all FILICARE deployments, protecting your facility and your business. Certificates of insurance and WSIB clearance are provided on request.
Also from FILICARE
