7 guides · written for Ontario

Practical guidance, published for free.

Written by the people who run the services — about how Ontario home support is funded, what the different care roles actually do, how to choose a cleaning contractor, and what to write into a contract. Where we have a commercial interest in an answer, we say so.

All guides (7)Certification Family care Facilities

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NACC and HSCPOA explained: what PSW certification and registration require in Ontario — and how FILICARE meets them

Two names come up in every serious conversation about PSW standards in Ontario. One sets the training standard; the other keeps the public register. Here is what each actually requires, the dates that matter, and exactly how FILICARE verifies and documents compliance.

FILICARE Care Coordination Team8 min read

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In this guide

Two names, two different jobs
What NACC actually certifies
What HSCPOA actually does — and the dates that matter
How FILICARE meets and documents these standards
Questions worth asking any provider

Family care7 min

Personal support in Ontario: how public and private care work together

What is publicly arranged, what is privately hired, and how the two sit alongside each other in the same home — without duplicating or leaving gaps.

#home support#Ontario#care planning

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Family care6 min

PSW, RPN or RN: who should be coming into your home?

The three roles families hear about and rarely have explained. What each one is trained to do, what they are not, and which one your situation calls for.

#home support#PSW#nursing

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Facilities8 min

Choosing a janitorial contractor in Ontario: WSIB, insurance and the scope of work

The four documents to request before you sign, why WSIB clearance matters more than the price, and how to write a scope that survives a change of vendor.

#janitorial#procurement#WSIB

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Family care6 min

Hospital to home in Ontario: a discharge-day checklist for families

Discharge happens faster than families expect. Print this, take it to the hospital, and work down it before you leave the ward.

#home support#discharge planning#recovery

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Facilities6 min

WHMIS, IPAC and safer cleaning: what Ontario facilities should require

The standards worth naming in a cleaning contract, the documents your contractor should be able to produce, and what greener chemistry actually changes.

#janitorial#compliance#WHMIS

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Family care5 min

Continuity of care: why the same caregiver matters more than the agency

Families choose providers on credentials and stay for consistency. What continuity actually protects, and what to ask when a caregiver cannot attend.

#home support#continuity#dementia

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