Last Updated: March 2026
1. Introduction Filicare Services (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or engage with our Janitorial, Industrial Staffing, and Personal & Home Support services. This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable privacy laws in Ontario, Canada.
2. Information We Collect We only collect personal information that you voluntarily provide to us through our website forms, career applications, or direct communications. This may include:
Contact Information: Full name, email address, phone number, and company name.
Service Details: Information regarding your facility management needs or specific home care requirements.
Employment Data: Resumes, work history, availability, and references submitted through our “Careers” portal.
3. How We Use Your Information We use the collected information strictly for operational and administrative purposes, including to:
Provide accurate quotes and tailored service plans for your business or home.
Evaluate and process employment applications for our staffing deployments.
Communicate with you regarding service updates, scheduling, or emergency support.
Comply with legal and regulatory obligations.
4. Information Sharing and Disclosure We do not sell, rent, or trade your personal information to third parties. We will only share your data under the following circumstances:
Internal Operations: With our vetted personnel, caregivers, or administrative staff strictly on a “need-to-know” basis to deliver the requested services.
Legal Requirements: If required to do so by law, subpoena, or to protect the rights, property, and safety of Filicare Services, our clients, or the public.
5. Data Security We implement robust administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet is 100% secure.
6. Data Retention We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required to comply with our legal, tax, or accounting obligations in Canada.
7. Your Privacy Rights Under Canadian law, you have the right to request access to the personal information we hold about you. You may also request that we correct inaccuracies, update, or delete your data. To exercise these rights, please submit a request using our contact details below.
8. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:
Email: info@filicareservices.ca
Location: Toronto, ON, Canada
